These Terms are the agreement between you and HISO for your use of Signaaal. By accepting them you enter a binding contract with us.
1. Who we are and who these Terms are for
Signaaal is run by HISO ("we"), a Danish sole proprietorship, CVR 40992790, Horsvangen 9, 7120 Vejle Øst, Denmark. You can reach us at support@hiso.io.
These Terms apply to the business that uses Signaaal ("you"). Signaaal is for businesses only. By accepting, you confirm that you act in the course of a business and not as a consumer.
If you accept for an organization, you confirm that you have authority to bind it. Everyone using Signaaal must be at least 18.
2. Accounts and organizations
Each person has their own account, and you must keep your details accurate and your sign-in details safe. Tell us at once if you think an account has been compromised.
An organization has owners, admins and users. Owners control the plan and can delete the organization. You are responsible for everyone you invite, and for what happens under your accounts and API keys.
3. The service
We provide Signaaal as described on our website and in the dashboard. We improve it over time, so features may change.
We will not materially reduce a paid feature during a period you have already paid for. If we have to, you may cancel and we will refund the unused part of that period.
We offer support by email and through the dashboard. We work to keep Signaaal available but do not promise that it will be uninterrupted or error-free.
4. Your content
"Customer Data" means anything you or your users put into Signaaal, including personal data about your own users. You own your Customer Data.
You give us a limited licence to host, copy, process and display Customer Data. We use it only to provide and secure Signaaal, and as the law requires. We do not sell it, and we do not use it to train AI models.
Content you publish on a public page can be read and copied by anyone. You are responsible for your Customer Data. That includes having the rights, notices and consents you need, including from your own users.
If you send us feedback, we may use it without restriction or payment.
5. Acceptable use
You must not use Signaaal to:
- break the law or infringe anyone's rights;
- publish content that is illegal, deceptive, or impersonates someone;
- send spam, or message people who have not agreed to hear from you;
- upload malware, or interfere with or overload Signaaal;
- probe or test our security without our written consent;
- get around a limit, a plan restriction or an access control;
- reverse engineer Signaaal, or resell it, or use it to build a competing product.
Do not put payment card numbers, government identity numbers, or special categories of personal data into Signaaal.
Anyone may report content they believe is illegal to support@hiso.io. We review reports, may remove the content, and will tell the affected customer what we did and why.
6. Trials
A plan may include a free trial, which needs no card. An organization can have one trial.
When a trial ends without a paid plan, the organization stays readable but cannot be changed until an owner chooses a plan. A trial comes with no warranty.
7. Plans, fees and tax
Each plan has a flat price per organization, shown in the dashboard. Plans are billed monthly or yearly, in advance, in EUR. Stripe processes payments for us.
A plan renews automatically for the same period until it is cancelled. A plan sets limits, such as how many members an organization may have.
Prices exclude VAT. We add VAT where it applies. An EU business outside Denmark that gives a valid VAT number is charged no VAT, and accounts for it itself under the reverse charge.
If a payment fails we retry it. If it still fails, the organization may become read-only until the amount is paid.
We may change prices by emailing owners at least 30 days ahead. A new price applies from your next renewal, never during a period you have already paid for.
8. Cancellation and refunds
An owner can cancel at any time from the billing page. The plan then runs to the end of the paid period and is not charged again.
Deleting an organization ends its subscription at once.
Fees are not refundable, except where clause 3, 10, 14 or 18 or the Data Processing Agreement says otherwise.
9. Suspension
We may suspend an account or an organization if:
- you breach clause 5;
- there is a security risk to Signaaal or to others;
- an amount is overdue;
- the law requires it.
Where we reasonably can, we will tell you first and give you a chance to fix the problem. We lift a suspension once it is fixed.
10. Ending this agreement
You can end this agreement at any time by deleting your organizations and your account.
Either of us may end it if the other commits a material breach and does not fix it within 30 days of written notice. We may end it at once for serious or repeated abuse, fraud or illegal activity.
If we stop offering Signaaal, we will give at least 90 days' notice and refund fees paid for the time after it stops.
11. Your data when this agreement ends
You can ask for a copy of an organization's Customer Data at support@hiso.io, in a commonly used, machine-readable format. You can ask during your subscription and for 30 days after it ends. If you delete an organization yourself, its Customer Data is gone at once, so ask first.
You may switch to another provider. You may start at any time with at most two months' notice. We will then help for a transition period of up to 30 days, and your data stays retrievable for at least 30 days after it. We charge nothing for switching.
After that we delete Customer Data from live systems within 30 days and from backups within 60 days, unless the law requires us to keep it.
12. Confidentiality
Each of us keeps the other's non-public information confidential, uses it only for this agreement, and protects it with reasonable care. This does not apply to information that is public, already known or independently developed, or that the law requires us to disclose.
13. Our intellectual property
We own Signaaal and everything in it except Customer Data. While you are subscribed, you may use it for your own business. This right is non-exclusive and cannot be transferred.
14. Warranties
We provide Signaaal with reasonable skill and care, and a paid plan will perform materially as described. If it does not, we will fix it. If we cannot, you may cancel and we will refund the unused part of the paid period. That is your only remedy for this warranty.
Otherwise, and as far as the law allows, Signaaal is provided "as is" and "as available".
15. Liability
Neither of us is liable for indirect or consequential loss, including lost profit, revenue, goodwill or data.
Each party's total liability under this agreement is limited to the fees paid or payable in the 12 months before the event that caused it. If no fees were due in that time, the limit is EUR 100.
Nothing in this clause limits liability for gross negligence, wilful misconduct, fraud or personal injury, or anything else the law does not allow us to limit. It does not limit your duty to pay fees, or your obligations under clause 16.
16. Claims caused by your use
You will defend us against third-party claims arising from your Customer Data, your unlawful use of Signaaal, or your breach of clause 5. You will cover the resulting losses and reasonable costs. We will tell you promptly about any such claim and give you reasonable help.
17. Personal data
The Privacy Policy explains how we handle the data of people who use the dashboard, where we are the controller.
Where we process personal data for you, we are your processor. The Data Processing Agreement then applies, and it forms part of these Terms automatically.
18. Changes to these Terms
Each version of these Terms is dated and published at signaaal.com/legal/terms, and earlier versions stay readable there.
If a change materially reduces your rights or increases your obligations, we will email owners at least 30 days before it takes effect. You may cancel before then, and we will refund the unused part of your paid period.
We may ask you to accept a new version in the dashboard. Using Signaaal after a change takes effect means you accept it.
19. General
Law and courts. Danish law governs these Terms, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. We will first try to settle any dispute by email for 30 days. After that, disputes go to the Danish courts.
Transfer. We may transfer this agreement to a company that takes over Signaaal, including one we set up ourselves. You need our written consent to transfer it.
Events outside our control. Neither of us is liable for a delay or failure caused by something beyond reasonable control. This does not excuse paying fees.
Notices. We send notices to the owners' email addresses. You send notices to support@hiso.io.
The whole agreement. These Terms and the documents they name are the whole agreement between us. If the Data Processing Agreement and these Terms conflict on personal data, the Data Processing Agreement wins. If one part of these Terms is unenforceable, the rest still applies. The English version prevails.